FAQ

FREQUENTLY ASKED QUESTIONS

  1. Can you give me an estimate over the phone for repair work or for trade in values?
  2. What is your service wait time?
  3. Can you do warranty work?
  4. Are you open year round?
  5. Does my manufacturer's warranty cover everything?
  6. What can I do to help keep my equipment in the best shape possible for next year?
  7. Can I return electrical parts?
  8. Do you offer pick up and delivery options?
  9. Do you have any service specials?
  10. What is the advantage of buying from Eljay Lawn Products over a traditional big box store?

FAQ

1. Can you give me an estimate over the phone for repair work or trade in value?

Our team strives to give you the best, most honest assessment possible, whether you're trying to get a piece of equipment repaired, or trading-in your existing equipment. To do this, we'll need you to bring your lawn mower or other equipment to the store for a proper evaluation.


2. What is your service wait time?

Your wait time for lawn equipment repairs can vary depending on the time of year. During our peak season, it may be take up to two weeks to complete. However, we try our best to have work finished within one week!


3. Can you do warranty work?

Yes! We do warranty work for any manufacturers listed on our home page, as well as any brands we sell. Still not sure? Fill out the contact form on our Lawn Equipment Service Request page and ask us directly.


4. Are you open year round?

We are open all year. In fact, we appreciate your business in the off-season to help level our work load during the busy months.


5. Does my manufacturer's warranty cover everything?

You'll want to consult your specific manual, but keep in mind most manufacturer's warranties will only cover certain things. The most common issues we see that aren't covered by warranty are:

  • Water, dirt, and stale fuel in the tank.
  • Bent crankshafts.
  • Wires and cables that have been damaged by an external source (such as being chewed on by an animal).
  • Lack of lubrication.

6. What can I do to help keep my equipment in the best shape possible for next year?

Proper maintenance can help keep your equipment running long into the future. The biggest mistake that most owners make is not winterizing their equipment. We suggest running the fuel out or using a fuel stabilizer before putting your machinery away for the winter. This helps to preserve your lines and carburetor parts.


7. Can I return electrical parts?

Once sold, we cannot offer refunds on electrical parts. Be sure to call or visit before making a purchase so we can help you determine you are getting the right part necessary!


8. Do you offer pick up and delivery options?

We offer both in the greater St. Louis Metro area.


9. Do you run service specials?

Yes! Throughout the year, we run various specials. The best way to know about and take advantage of these deals is by signing up for our e-mail newsletter.


10. What is the advantage of buying from Eljay Lawn Products versus a traditional retail or big box store?

When you purchase your lawn equipment from us, we're not focused on getting you in and out as quickly as possible. Our goal is to set up your equipment properly and educate you on how to use it safely and effectively. Unlike a traditional retail store, when you have any warranty or service issues, you'll have peace of mind knowing that we work directly on your equipment and are responsible for getting it back to 100% efficiency. This means no worrying about a 3rd party or having to wait unreasonable amounts of time to get your equipment back and running.