These are Eljayproducts.com's Standard Return Policies applicable only to products purchased by you directly from Eljayproducts.com
You have 30 days from the date you receive your order to return a product. We have listed the necessary steps to do so below.
Please Note: Any product returned to Eljay Lawn Products must be new, unused, complete, marked with a valid RMA number, and less than 30 days after original invoice date. Anything else will not be accepted and will be shipped back to you.
We reserve the right to refuse any return or charge a 20% processing charge for any return. Please note that shipping and handling costs are not refundable.
According to U.S. law, refund credits can only be returned back to the card of original purchase. In the event that a card can no longer be charged back (lost card etc.) an attempt on our part has to be made at least once and then a company check will be sent to the purchaser. The company check process can delay the time taken to receive the refund.
Should the customer receive product not expressly ordered either by our shipping error or incorrect website information, the product will be picked up by our shipper and replacements shipped at no additional charge